Frequently Asked Questions
Everything you need to know about elevated skincare and hygiene.
How do TAO Clean products differ from standard beauty tools?
Our devices feature patented UV-C sterilization technology built into their charging bases, ensuring your skincare tools are 99.9% germ-free between every use.
When can I expect my order to arrive?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States.
What is your return policy for open products?
We offer a 45-day risk-free trial. If you are not completely satisfied with your results, you can return the product for a full refund, even if it has been used.
Do the UV-C lamps ever need to be replaced?
The UV-C bulbs in our cleaning stations are designed to last for the entire lifespan of the product (approximately 10,000 hours) and do not require regular replacement.
Are your products covered by a warranty?
Yes, all TAO Clean devices come with a standard 2-year manufacturer's warranty that covers any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through partners like Afterpay and Affirm.